“I used to struggle truly listening to my team members and got easily distracted by things around me and just give them an answer based on what I heard. Since I changed my approach I have seen an increase in interactions between myself and my team as they now feel that they are being heard and that relevant action is being taken based on what was said.
“I have applied the managing conflict process various times during and since this course and it has assisted in improving relationships. Just by including the process step “Impact” provides clearer information and reasoning to my team member. By providing more information the crucial conversation turns into a learning opportunity allowing my team member to grow.”
“The impact of the on-the-job application activity in module 3 of the Leading Others path was significant for me and my team members. I was way out of my comfort zone and they received the praise and recognition they deserved. I do give positive feedback to my team members but only when passing by, this forced me to schedule a 30min session with each team member and confirm with them their value to the team and company.”
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