You’re a leader in a large organization with a whole lot of “rules”–both in writing and unwritten–about how people “should” behave. More than likely, there are parts of the culture that are healthy (let’s hope so, or your business won’t be around for long!). Unfortunately, there are also the “sticky” parts–the “acceptable” behaviors that often impede productivity or moving the business forward.
Culture eats Strategy for BreakfastManagement guru Peter Drucker famously said, “Culture eats Strategy for breakfast”. Corporate leaders globally are just scratching the surface of how important it is to align organizational culture and leadership behaviors to successfully implement a strategy. For this discussion, I’m going to assume that your strategy is clear and well-articulated. Let’s also assume that you know that certain cultural attributes or behaviors within your organization could be counterproductive. If you are a CEO or part of the senior leadership team, it’s your responsibility to be acutely aware of the behaviors that you will require implementing your strategy and understand the counterproductive behaviors that are getting in the way. Putting in place a corporate-wide program to address changes of this magnitude is a lot harder than publishing corporate values or credo. It’s about rewarding the desired behaviors while having the discipline and patience to “re-wire” the counterproductive behaviors that the organization has likely gained over decades.
YOU are the culture leader in your teamSo, let’s say you agree that culture needs to evolve in your organization. You want your team to be more productive, more innovative, more collaborative, more empowered, more _________ (fill in what’s missing for you). But you feel that it’s so hard to move the needle because the existing corporate culture is overpowering and too firmly entrenched. After all, how can a single leader impact “culture”, right? I’d challenge you to turn this problem upside down and ask yourself this question:
How is the culture ever going to change, if it doesn’t start with me?Even if the broader organization isn’t ready to openly tackle culture, you still have the power to impact the “culture” in your immediate work unit. Whether you are the CEO or on the front line, your behaviors matter. The way you choose to conduct yourself will either perpetuate the “sticky” parts or reinforce the “healthy” parts of your company’s culture. Modeling positive behaviors is the best method to show your commitment and also has an immediate impact on those around you.
Lift your team out of cultural behavior “traps”What about those situations where you find that others on your team or other groups inside of your organization are “stuck” (indecision, misalignment, disagreement, etc.), and your best influence doesn’t seem to move things forward? Here are three thought-provoking questions you can ask your teammates if you are facing this challenge:
- Mission – What is our higher mission or “strategic” goal here?
- Problem – what is the real problem we are trying to solve, and how does it relate to our business strategy?
- Decisions – What decisions can we make right now? Are they within our control to recommend or implement, and would move us forward AND best support the strategy?
Be an inclusive, open role modelThe key to success with these questions is to leave them open-ended. Everyone came into the room with a set of preconceived notions about the problem, the possible solutions, or reasons they might limit their cooperation. Allow other ideas to surface without immediately judging or dismissing them. It is surprising how often this approach can generate a hybrid or new solution that truly wins/win. Here is the most important thing to take away from this article. The people in your organization follow you. They are watching every move you make. If they see you are exhibiting “counterproductive” behaviors, they will automatically adjust to accommodate. They won’t take a risk because they “think” you won’t support it. They may not even speak up, because they fear you may perceive new ideas as a challenge to your authority. And so it goes… one action (or inaction) at a time, missing milestones, the strategy lags, and results suffer.
Start taking controlTaking control of the culture within your team, regardless of whether a corporate initiative supports it, is the single most effective action you can take to differentiate yourself as a leader. Here are some signs that you are creating a positive culture in your work unit:
- Your team will respond with their full energy and commitment because they know they are making a difference.
- Your team will spread the word about how fortunate they are to be working for a leader who respects and supports a collaborative, productive work environment.
- Top talent will start letting you know they are interested in joining your team.
- Previously underappreciated talent will start performing at much higher levels.
- Other parts of the organization that previously did not cooperate well, will start proactively seeking ways to support and be associated with the success you are having.